Things that suck
Nov 21, 2017 13:34:59 GMT -5
Post by 40oz on Nov 21, 2017 13:34:59 GMT -5
I switched car insurance companies recently, because the one I was using was too problematic. They were making me jump through more and more hoops in order to continue my service with them at the same rate. I got a little frustrated in a phone call and I told them they just lost a customer.
I don't like dealing with customer service, but my wife doesn't mind it. She's also very good at it. She can talk our cable company's customer service into giving us 6 months of free HBO every time we have an issue with our service. I left it in her hands and she was fine with that.
She found an insurance company with reasonably competitive rates, but as part of the new customer agreement, we're required to install the insurance company's app. My particular phone model doesn't support their app, so they have an alternate solution.
They sent me a little box in the mail. I opened the box and inside is a little plastic device. My wife advised me that because I don't have the app, they need me to plug this device in to the jack under my steering wheel so they can "monitor my driving activity." How long do I have to do this? She says six months!!
I begrudgingly plugged the device in. The little green and orange LEDs started blinking, and the unit beeps whenever I start the engine. It's incredibly violating to me. I don't know what information this unit can record, or what information out of it my insurance company wants, or what information is used to gauge what my insurance rate is. So I drive like I have a police officer sitting in the passenger seat next to me with a clipboard taking notes about all the tickets he needs to write me. I stay within speed limits, I gently press on the brakes like I'm petting a cat with my foot, and stop completely at stop signs. It's profoundly violating. Like a breathalizer or an ankle bracelet.
I feel like I understand vividly why older people always go to the same grocery store, or do their banking at the same bank they've been with for the last 30 years, or why they always get their oil changed by the same mechanic, even when they charge too much. Things just gradually start to fucking suck and sometimes there's nothing you can do about it.
I don't like dealing with customer service, but my wife doesn't mind it. She's also very good at it. She can talk our cable company's customer service into giving us 6 months of free HBO every time we have an issue with our service. I left it in her hands and she was fine with that.
She found an insurance company with reasonably competitive rates, but as part of the new customer agreement, we're required to install the insurance company's app. My particular phone model doesn't support their app, so they have an alternate solution.
They sent me a little box in the mail. I opened the box and inside is a little plastic device. My wife advised me that because I don't have the app, they need me to plug this device in to the jack under my steering wheel so they can "monitor my driving activity." How long do I have to do this? She says six months!!
I begrudgingly plugged the device in. The little green and orange LEDs started blinking, and the unit beeps whenever I start the engine. It's incredibly violating to me. I don't know what information this unit can record, or what information out of it my insurance company wants, or what information is used to gauge what my insurance rate is. So I drive like I have a police officer sitting in the passenger seat next to me with a clipboard taking notes about all the tickets he needs to write me. I stay within speed limits, I gently press on the brakes like I'm petting a cat with my foot, and stop completely at stop signs. It's profoundly violating. Like a breathalizer or an ankle bracelet.
I feel like I understand vividly why older people always go to the same grocery store, or do their banking at the same bank they've been with for the last 30 years, or why they always get their oil changed by the same mechanic, even when they charge too much. Things just gradually start to fucking suck and sometimes there's nothing you can do about it.