Deleted
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Post by Deleted on Dec 19, 2021 14:22:19 GMT -5
I wonder if some institutions utilized the incompetence of their staff by design, in order to screw over the customer, and maximize their profits.
Examples:
Shitty hospitals that bill you twice, despite the fact that you paid already.
Shitty college staff that is unhelpful in getting your tuition payments, etc., done on time.
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Post by dr_st on Dec 19, 2021 15:00:06 GMT -5
I certainly have experienced such "incompetence" where you wonder if it had, in fact, been calculated, and perhaps intentional, with various service providers.
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Post by ketmar on Dec 19, 2021 15:08:23 GMT -5
usually it is just cheaper to have barely competent (or plainly incompetent) workers. at least as long as it doesn't cost much in court suits.
so yes, it is calculated in a sense "will it be cheaper to have shitty staff, and just pay some small number of customers that will really make it to the court, if ever?"
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dn
Body Count: 02
the motherfucking darknation
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Post by dn on Dec 20, 2021 5:00:23 GMT -5
Sure. Pretty sure call centers deliberately hire mentally retarded staff to dissuade people from actually ever phoning the fuckers.
And as for my last job... yeah, the thing ran on pure nepotism, to the point of actual inbreeding amongst the higher ups. Herp and fucking derp.
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Post by joe-ilya on Dec 20, 2021 13:48:51 GMT -5
It isn't cheaper to hire bad staff in the long run if people complain and leave low ratings.
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40oz
diRTbAg
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Post by 40oz on Dec 20, 2021 14:14:44 GMT -5
It isn't cheaper to hire bad staff in the long run if people complain and leave low ratings. low ratings mean nothing when you're a business that provides a service that people pay for even though they hate it.
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BIG DICK NIGGA
this post is a lie about my bodily proportions
Major Arlene obsessed, 100% verified freakazoid. AKA bzzrak
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Post by BIG DICK NIGGA on Dec 20, 2021 14:53:59 GMT -5
Examples: Shitty hospitals that bill you twice, despite the fact that you paid already. Shitty college staff that is unhelpful in getting your tuition payments, etc., done on time. Takes one guy who's autistic enough to sue and this sort of behaviour would stop immediately if intentional.
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Deleted
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Post by Deleted on Dec 22, 2021 6:14:17 GMT -5
That or a super type-A on Crack.
I should also put contractors and the incompetent work crew they hire on the example list. They're surely doing a shit job on purpose, in a away to upcharge from the original quote.
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Deleted
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Post by Deleted on Dec 22, 2021 6:22:22 GMT -5
They try to flummox the customer with set backs and aggravation, so they are willing to pay a premium to make the retardation end. But remember, they can get aggravation too, so if you keep pitching it back to them, and be very meticulous they will eventually cave as well.
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Deleted
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Post by Deleted on Dec 22, 2021 6:24:45 GMT -5
You kind of have to go into the situation thinking, "these people are retarded and/or evil, so I must be prepared to argue with them".
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Post by Deleted on Dec 27, 2021 2:29:19 GMT -5
I wonder if some institutions utilized the incompetence of their staff by design, in order to screw over the customer, and maximize their profits. Russian army forces in its entirety are one hell of a cashgrab. Both from govt and people serving here. I know from experience.
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